MOC (Mission Operations Centre) Controller | Betzdorf – Luxembourg

Your role:
You will be responsible for the 24/7 support, management and monitoring of GovSat services, specifically supporting Governmental defence and Civilian/Institutional security communications.

You will be expected to take ownership, diagnose and resolve service anomalies in both the RF Payload and IP domains as part of a predefined incident management process. You will also perform routine operational tasks such as spectral policing, trouble ticket management, service reporting and carrier line-up activities.

As a member of a multi-skilled shift team operating within a purpose built, GovSat Secure Missions Operations Centre, you will also support other GovSat operational systems involved in the service delivery chain.

 

Your responsibilities:
  • Maintain services to the highest possible standards, considering primarily service availability and quality through the use of automatic and manual monitoring and analysis systems
  • Provide 24/7 service support to GovSat customers and/or users (Rotate shifts on 24-hour duty, 7 days per week)
  • Ensure spectral policing of GovSat platforms and assets
  • Operate GovSat managed platforms and associated networks (global scope) with the expectation of working with Network Management Systems (NMS) from multiples vendors in the IP domain
  • Be accountable for the delivery of industry leading customer service
  • Perform timely and effective troubleshooting and service recovery actions
  • Perform line ups of uplinks as required
  • Provide technical support to customers and/or users
  • Create operational reports and statistics as required
  • Ensure the availability and preparedness of GovSat monitoring systems for Data services
  • Liaise with and escalate to Engineering support when required (Level 2)
  • Perform other duties as required by management
 

Your profile:
  • A Bachelor degree in Engineering / Computer Science, or equivalent qualifications and/or experience
  • Minimum 2 years of work experience in the Telecommunication Industry
  • Experience in operating satellite platforms, including VSAT and associated systems
  • Good knowledge of satellite communications, architecture and protocols
  • Knowledge of RF Geolocation
  • Understanding of IP networks and acquaintance with platforms and Internet infrastructure
  • Working knowledge of systems and server infrastructure, Carrier Monitoring systems
  • Understanding of the unique demands of working within the Governmental institutional area
  • Strong aptitude for a systems approach to problem solving, and good analytical skills
  • Excellent written and oral communication skills
  • Strong customer and user focus
  • High operational awareness
  • Ability to work both in a team and independently as required (you will act as a lone worker during some shifts)
  • Self-motivation, attention to detail, ability to set priorities
  • Flexibility in working time, stress resistance
  • Willingness to foster innovation to develop the working environment
  • Fluency in English, any other languages will be considered as an asset
  • NATO/EU Secret clearance are mandatory
 

We offer you:
  • A diverse workplace, at GovSat we welcome different minds and different skills.
  • An exciting job opportunity in a fast moving and fascinating industry.
  • A competitive compensation package linked to your performance and further completed with attractive benefits.